Outage Status
Outage Status Update
Outage Status – April 18, 2025
WHO: Antrim, Charlevoix, Crawford, primarily in Emmet, and Otsego counties
DATE: 4/18/25
TOTAL RESTORED: 6,472
RESTORED SINCE YESTERDAY: 47*
TOTAL OUTAGES: 3,027
*We experienced a new outage in Otsego and Emmet counties this afternoon affecting about 110 subscribers, which unfortunately makes a dent in the 24-hour progress.
DETAILS: Much like the electrical infrastructure, we need to fully assess the state of our fiber infrastructure. We are evaluating our critical mainline infrastructure and are prioritizing repairs. Fiber cuts are being assessed as electrical restoration progresses. There are hundreds of fiber cuts, and we won’t know the full extent of the damage until all electrical restoration is complete.
If you have already reported your outage to our office, you do not need to fill out this form.
Outage Status – April 17, 2025
WHO: Antrim, Charlevoix, Crawford, primarily in Emmet, and Otsego counties
DATE: 4/17/25
TOTAL RESTORED: 6,425
RESTORED SINCE YESTERDAY: 174
TOTAL OUTAGES: 3,074
DETAILS: Much like the electrical infrastructure, we need to fully assess the state of our fiber infrastructure. We are evaluating our critical mainline infrastructure and are prioritizing repairs. Fiber cuts are being assessed as electrical restoration progresses. There are hundreds of fiber cuts, and we won’t know the full extent of the damage until all electrical restoration is complete.
If you have already reported your outage to our office, you do not need to fill out this form.
Outage Status – April 16, 2025
WHO: Antrim, Charlevoix, Crawford, primarily in Emmet, and Otsego counties
DATE: 4/16/25
TOTAL RESTORED: 6,251
RESTORED SINCE YESTERDAY: 303
TOTAL OUTAGES: 3,248
DETAILS: Much like the electrical infrastructure, we need to fully assess the state of our fiber infrastructure. We are evaluating our critical mainline infrastructure and are prioritizing repairs. Fiber cuts are being assessed as electrical restoration progresses. There are hundreds of fiber cuts, and we won’t know the full extent of the damage until all electrical restoration is complete.
If you have already reported your outage to our office, you do not need to fill out this form.
Outage Status – April 15, 2025
WHO: Antrim, Charlevoix, Crawford, primarily in Emmet, and Otsego counties
DATE: 4/15/25
TOTAL RESTORED: 5,948
RESTORED SINCE YESTERDAY: 336
TOTAL OUTAGES: 3,551
DETAILS: Much like the electrical infrastructure, we need to fully assess the state of our fiber infrastructure. We are evaluating our critical mainline infrastructure and are prioritizing repairs. Fiber cuts are being assessed as electrical restoration progresses. There are hundreds of fiber cuts, and we won’t know the full extent of the damage until all electrical restoration is complete.
If you have already reported your outage to our office, you do not need to fill out this form.
Fiber Line Repair
Average Splicing Times
When a fiber line is broken, a lot goes into the delicate process of matching and splicing the glass fiber lines back together. Factors such as weather conditions, location of the break, and availability of the necessary materials to the restoration site all play a role.
Mainline 432 count – 10-16 hrs.
Mainline 288 count – 8-10 hrs.
Mainline 144 count – 6-8 hrs.
Mainline 96 count – 4-6 hrs.
Drop to home – replace the entire length
Planned System Maintenance
Maintenance Reasons
Equipment Upgrades
Technology is constantly evolving. From time to time, we perform hardware and software upgrades to provide new or improved services.
Average: 6-8 hrs.
Software Maintenance
Sometimes, we find a bug in the software that could cause a service outage. When we identify these bugs, we proactively perform maintenance to minimize service disruptions.
Average: 1-4 hrs.