Report Your Truestream Outage

Thank you for reporting your Truestream fiber outage. Once you complete this form, your outage will be reviewed and included in restoration efforts. We are currently rebuilding parts of our Truestream fiber network due to the catastrophic ice storm that impacted northern Michigan. Our focus has been on electric restoration and we are now shifting to fiber network restoration.

Please fill this form out once. If you have already reported your outage to our office, you do not need to fill out this form. Thank you for your patience as we work to safely and effectively rebuild the network and restore Truestream to your location.

Member Name (on account)your full name

Daytime Phone

Alternate Phone

Emaila valid email

Service Address

City(if different)

State

Zip Code

Do you have electricity?

YesNo

Please report your electric outage by calling our office at 888-485-2537, reporting it through your online account at www.gtlakes.com, or by using the GLE app.

Is the drop connected to the gray box (Network Interface Device) on the side of your house?pick one!

YesNo

Is the fiber line on your property cut, severed, or visibly damaged?pick one!

YesNo

What type of service do you have?pick one!

OverheadUnderground

Is it securely connected at the pole and positioned correctly?pick one!

YesNo

Is the gray box attached to the house?pick one!

YesNo

Additional Truestream Outage Information:more details

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PLEASE DO NOT remove any damaged equipment or wires for fiber or electric service. This is for your safety and to ensure compliance. We are working with the state to comply with all guidelines, and this debris will be removed safely and professionally in the near future.