The Lifeline program is a government assistance program, subsidized through the Universal Service Fund, which provides discounted telephone or internet service for low-income consumers.

For more information about this program, please visit:

Lifeline National Verifier: https://nationalverifier.servicenowservices.com/lifeline

Federal Lifeline Program: https://www.lifelinesupport.org/

Michigan Lifeline Program:  https://www.michigan.gov/documents/mpsc/Michigan_Lifeline_Consumer_Tip_6-2019_657258_7.pdf

Your eligibility to participate in these programs will be verified by Truestream or an authorized state agency. Lifeline is a non-transferable government assistance program that provides a discount on the cost of monthly service and is limited to one discount per household; only eligible customers may enroll.

Great Lakes Energy has nine service districts cover parts of 26 counties in Michigan. Service districts include Petoskey, Boyne City, Waters, Kalkaska, Scottville, Reed City, Hart, Newaygo, and Wayland.  All of our GLE members are within one of our service districts, and each service district has employees that know their district like the back of their hand.

Showing or sharing your interest in Truestream is simply that – letting us know that when we are ready to build in your area, you’re ready, too.

Interest in our service is one of the factors we look at when we determine where to build next – we want to go where we are wanted and needed. Be sure to encourage your family, friends, and neighbors to share their interest in Truestream as well!

If the service area is active, we ask that you complete your registration. The registration process creates a service order for your location.  A lot of planning goes into building the Truestream network. When our crews are working in the area, we want to build to everyone in that area as quickly and efficiently as possible – which takes advanced planning.  This is why we ask you to complete your registration and site plan by certain dates, usually before construction has even begun.

The drop is the fiber line to your location from the mainline. If your electric service is overhead to your location, your drop will likely be overhead as well.

If your electric service is underground, your drop will be as well. Underground fiber is run through orange conduit, which will be installed prior to the drop.

Once the mainline construction is done, we install the necessary network equipment and “light” up the fiber lines. Fiber lines are spliced together, and we verify those splices are working as they should before installations begin in an area. Once we know everything is working as it should, we say our network is “lit”.

We think of all of our Truestream subscribers as family, and what does every good family have? Nicknames! Once you are part of the Truestream family, you officially have the nickname of Truestreamer. Wear it like a badge of honor.